GENERAL QUESTIONS

How can I get some Stickers?

For all sticker requests, please send a self-addressed and stamped envelope to :


100%

Attn: Stickers

9630 Aero Dr

San Diego, CA 92123


Or feel free to purchase them at :

https://www.ride100percent.com/collections/collectables

Do your lenses have UV protection?

Yes, all of our lenses (Sun and Goggles) have 100% UV ray protection.


Do you have prescription lens options?

To see all of our glasses and goggles that are compatible with prescription lenses, please visit :

https://www.ride100percentrx.com/


Do any of your sunglasses come with a polarized option?

In a select few glasses, we carry the “PeakPolar” lens, which is 100%’s own optimized polarisation lens technology that offers the comfort of eliminating glare without sacrificing everyday usability.

Every lens is a polycarbonate lens, which is shatterproof, high impact resistant and 100% UV protection. They also offer a blue light filter to reduce eye fatigue, a hydrolio lens coating to repel water and dirt, a hard coating to prolong the lifetime of the lens and ensure crisp optics at all times by shielding them from minor scratches.


What is the HiPER lens?

The HiPER lens is 100%’s own high definition lens technology that enhances detail and contrast and makes colors more vibrant.


What is the difference between Standard Tear Offs and Laminated Tear Offs?

Each stack of laminate tear offs are ‘laminated’ together in the field of vision, then separated into (7) pull tabs - offering (7) opportunities to clear your vision with one stack installed.  Typically you can install up to (4) laminated stacks for a total of 28 tear offs.

Standard tear offs are individual sheets that are installed and pulled one at a time.  Typically you can install up to (5) standard tear offs. But always ensure that your vision is not impaired prior to riding.  



SPONSORSHIPS

Do you guys have a sponsorship program?

Currently, we are only accepting resumes for sponsorship through Hookit. You can apply through the 100% Hookit profile by clicking here http://www.hookit.com/brands/100percent/


Do you offer international sponsorship?

Currently, we do not offer sponsorship outside of the United States.

All international sponsorship requests must go through 100% dealers or distributors. For a list of the dealer or distributor nearest to you, go to this address https://www.ride100percent.com/pages/dealer-locator

Please note that sponsorship outside the United States is at the sole discretion of our distributor partners and we support their decision completely.

 

COUNTERFEIT PRODUCT

What do I do if I found a counterfeit website or dealer?

If you believe you have received counterfeit product or not sure of a dealer, please email us at info@ride100percent.com with all of the information so we can verify. To ensure genuine 100% product, purchase from https://www.ride100percent.com/ directly, or from one of our many authorized dealers https://www.ride100percent.com/pages/dealer-locator



PRODUCT CARE

What is the best way to clean my lenses?

Never use any chemical to clean the lens – only water and a microfiber cloth Goggles can be machine washed on delicate (remove lens first). No harsh detergents. Always hang-dry and inspect for foam deterioration when re-installing lens.

 

How do I change out my sunglass lens?

Check out all of our lens replacement instructions here : https://www.ride100percent.com/pages/downloads

 

Can I wash the liner in my MTB helmet?

You can machine wash your MTB helmet liner on cold and hang dry them, although hand washing is recommended as it’s less abusive to the pads. Always avoid using the dryer for your liner and especially mountain bike gear.

 

ORDERS

Do you ship orders internationally?

Unfortunately, we do not ship outside of the U.S but have dealers who do so if you would like to click on the link below it will bring you to the page where our international dealers are shown so you can locate the one nearest to you. We apologize for any inconvenience this may have caused you. Please let us know if you have any other questions or concerns.

 

 

RETURNS AND WARRANTY


What is 100%’s Return Policy?

Check out our return policy here: https://www.ride100percent.com/pages/return-policy


What is the warranty process?

If you desire to return the product for service or warranty consideration, you will need to email CustomerService@ride100percent.com or call 619-876-4202 in order to get a WRA number (Warranty Return Authorization Number) and shipping address. All products shipped to 100% without this WRA Number will be refused.


Are scratched or damaged lenses covered under warranty?

100%’s warranty does not apply to damage resulting from normal wear and tear, accident, abuse, negligence, impact, repairs or alterations outside of our facility.  Warranty program does not cover scratched lenses. Scratched lenses are not covered under 100%’s warranty policy.


International Warranties?

Our warranty is valid for a period of (1) year from the original date of purchase at an authorized 100% dealer or web reseller. For all international warranty issues, they can be taken directly back to the dealer to see if they fall under warranty since we do not ship internationally. Contacting the dealer near you will also help get the issue addressed fastest and most convenient for you. Below is a link for all of our international dealers. Please feel free to let us know if you have any other questions or concerns. Again we apologize for any inconvenience.



WEBSITE PROBLEMS

How do I know when something will be back in stock?

Once we receive a product back into inventory it will go directly to our website. If you would like to stay updated with out of stock products, please click the “Out of Stock” button on the product page to be notified when it is restocked.


My account is not letting me log in, how can I complete my purchase?

If you are experiencing issues with ordering on our website, feel free to call us anytime Monday-Friday 8:00am-5:00pm so we can help you place your order.