Your satisfaction is guaranteed.
If you are not satisfied with your purchase, please call Customer Care for a Return Authorization (RA) number within 45 days of receipt of product. If the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.
Follow these simple steps for a prompt refund.
- Obtain a Return Authorization number by emailing CustomerService@ride100percent.com or calling Customer Service at 619-876-4202
Please have your invoice or packing list handy when placing the call.
- Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc. Include the packing list in the box.
- Please write RA number on outside of package. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.
- Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 15 business days of receipt.
For all products and accessories please mail to:
RA#:_ _ _ _ _ _ _ _ _
9630 Aero Drive
San Diego, CA 92123, United States